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Substitutions/Refunds/Cancellations and Transfers: 
Cancellation requests must be in writing.  A full refund of the delegate payment (100%) will be given for notice of 42 days or more; less an administration fee of £35. A half refund (50%) will be given for notice of between 41 and 22 days; less an administration fee of £35. No refund (0%) for 21 days or less.
 
Transfer or Substitution requests must be in writing.  You may transfer on to another ILFM training, or substitute for another person an admin fee of £35 may apply depending on the notice given.  An additional payment may be necessary if the substitute is not eligible for the same discounts as the original delegate. No refund will be given should the delegate fee be less than the original delegate fee.
 
Please note that trainings/events are subject to cancellation, at any time, if there are insufficient numbers. In this case we will refund 100% of the fee, or allow a free transfer. In the event of a cancellation at any time by the ILFM, for whatever reason, liability will be limited to a refund of any delegate fee paid.
 
The ILFM accepts no responsibility or liability for any injury, illness or otherwise which may be attributable to the facilities or services provided at any venue.